•  
• Patient Experience Specialists facilitate compliments, complaints, and conflicts to a reasonable outcome as a mediator between the patient/family and the health-care team * information on rights and responsibilities
•  
• University Hospital Active treatment, acute care, research and teaching hospital * emergency department and outpatient services
•  
• Verspeeten Family Cancer Centre Regional cancer centre * radiation therapy, chemotherapy and supportive care to patients and their families (social work and nutrition services)
•  
• Victoria Hospital Active treatment, acute care, research and teaching hospital * adult and children's emergency departments and outpatient services

Services and Programs:

• Byron Family Medical Centre
• Clinical Nutrition Services
• First Episode Mood and Anxiety Program
• Kidney Care Centre
• Victoria Family Medical Centre
• West Region Pediatric Virtual Urgent Care Clinic