Direct and essential services to newcomers to the city of London Ontarion, helping them integrate into their new society

Funds are provided by Immigration, Refugees and Citizenship Canada (IRCC) * services are provided in a culturally competent manner by multilingual staff and volunteers

Information and Orientation Services for Newcomers:

• assesses needs and provides guidance to make informed settlement decisions
• provides timely, useful, and accurate information
• develops settlement plans to meet needs and help establish priorities
• assists with appointment scheduling and registration for appropriate programs
• assistance with coping with the problems of everyday living, and navigating the Canadian system
• information on the rights and obligations of newcomers
• one-on-one, family, and group information sessions to enhance newcomer integration into society
• information packages, including web-based information sources and referrals to IRCC programs and other programs/services in the community

Settlement Workers in Schools (SWIS):Aids newcomer students and families in acclimating to schools and local community
Library Settlement Workers (LSP):Supports newcomer library clients with essential information and referrals to library and community services.
Youth and Adult Community Connectors:Facilitate the establishment of professional and social networks
Services are free but and encompass additional provisions such as access to fax, phone, internet, and photocopying * Occasional childminding services available * staff and volunteers speak multiple languages

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• Library Settlement Partnerships (LSP) Settlement Worker at library branch provides information and referral about resources offered by the library and the community * program offered in partnership with London Public Library
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• Settlement Workers in Schools (SWIS) Assists newcomer students and their families settle into school and community * program offered in partnership with the Thames Valley District School Board (TVDSB), the London Catholic District School Board (LCDSB), and community agencies